Know Your Clients Better — Personalize Every Experience
Comprehensive client profiles that store preferences, service history, and stylist notes — helping you deliver a five-star experience every time.
What Are Client Profiles?
Client Profiles are rich, digital records that centralize your client’s key details — including contact info, past services, personal style preferences, and notes from stylists. These profiles empower your team to provide personalized service that turns first-timers into loyal regulars.
💡 Why It Matters
✔ Personalization leads to higher retention
✔ Staff stay informed for consistent service
✔ Data-driven insights improve marketing and scheduling
🔑 Key Features
Client Contact Details
Keep your client list organized and always up to date with our Client Contact Details feature. Whether you're sending appointment reminders or running a marketing campaign, all the essential information you need is right at your fingertips.
✅ Full Name
✅ Phone Number (for SMS reminders and calls)
✅ Email Address (for confirmations and promotions)
Smarter Organization with Client Tags
Take client tracking to the next level with Client Tags — an easy way to label, filter, and organize your clients based on their behavior, preferences, and needs.
Tag once — and let your entire staff deliver customized, consistent care every time.
✅ Quickly identify client types and service needs
✅ Personalize marketing by segmenting audiences
✅ Highlight clients with special requirements or preferences
✅ Improve team communication and consistency
Capture Every Detail with Client Notes
Great service is all about the little things. Our Client Notes feature lets you and your team record personalized details about each client—so every visit feels tailored just for them.
From hair preferences and allergy alerts to style inspirations and personality quirks, these notes keep everyone on the same page. Stylists can easily review past comments to deliver consistent, thoughtful care every time.
✅ Track specific hair color formulas and product preferences
✅ Remember important client preferences or sensitivities
✅ Add reminders for upcoming events or special requests
✅ Share insights between your team for seamless client experiences
Benefits for Your Salon
🧾
Deliver Tailored Services
Know exactly what each client wants — and deliver it.
🎁
Increase Client Loyalty
Personal details like birthdays, preferred stylists, and treatment history build stronger relationships.
🔄
Streamline Staff Handoffs
New stylists can instantly get up to speed on any client.
📊
Data-Driven Campaigns
Use profile data for targeted promotions or personalized follow-ups.
⚙️
Boost Operational Efficiency
Works alongside 📆 Appointment Booking and 🔔 Reminders for a seamless client journey.
Turn every visit into a personalized experience.
Unlock the power of smart client profiles in your salon software today.
❓ Frequently Asked Questions
Can I set custom availability by stylist?
Yes, each stylist can have their own working hours, days off, and break times. The system syncs it all to prevent double-bookings or after-hours appointments.
What happens if two people try to book the same slot?
Our real-time syncing ensures only one client can secure a time slot. Once it’s booked, it disappears from everyone else’s view instantly.
Do clients get reminders before their appointment?
Yes, automatic SMS and/or email reminders are sent based on your settings—usually 24 hours or 1 hour in advance.
Can I see all bookings in one place?
Yes, the calendar view shows all appointments across stylists. You can filter by day, week, service, or staff member.
Related Features
Leverage Client Profiles together with tools that personalize service and track visits:
Part of Our All-in-One Appointment Management System
This feature is just one part of Walk-in Spot’s complete appointment toolkit.
From booking and reminders to visit tracking and analytics, our system is built to help salons of all sizes streamline scheduling, reduce no-shows, and deliver a consistent client experience.
👉 Explore All Appointment Management Features →
Part of Our Complete Walk-In Management System
This feature is just one part of Walk-in Spot’s walk-in toolkit.
From smart queueing to stylist matching, self-check-in, and real-time display tools — everything works together to keep your lobby flowing smoothly and your team stress-free.
👉 Explore All Walk-In Management Features →
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